酒店退房英语对话

　　Mr. Lee isn't satisfied with the room when checking out.
　　李先生在结账退房时对房间表示不满。

　　A: Hello, Mr. Lee. What can I do for you?

　　B: I'd like to check out now.

　　A: OK. Was everything satisfactory?

　　B: You'd better not get me started.

　　A: What? Why?

　　B: This is the worst hotel I have ever seen. I've already made my complaints.

　　A: Oh, I'm terribly sorry. I've heard of what happened to you. But I promise that I've never met a customer who's as unlucky as you in this hotel.

　　B: What did you say?

　　A: Don't get me wrong. Most of our rooms are all clean and tidy. Like the second one you lived in.

　　B: Yes, the second one is much better.

　　A: There are much more travelers these days than usual. The first room has been vacant for a long time. We are really sorry to have given you a bad impression. So I've been informed that you can get a 50% discount for your bill.

　　B: Really? I feel much better now.

　　A: I sincerely hope that you choose our hotel next time you come to town.

　　B: I'll think about it.

　　A:您好，李先生。有什么可以为您效劳的吗？

　　B:我想现在结账退房。

　　A:好的。一切都还满意吗？

　　B:你比较好不要让我再提起这件事。

　　A:怎么了？为什么？

　　B:这是我见过的差的饭店。我已经投诉过了。

　　A:哦，我非常地抱歉，我已经听说您的事了，但我向您确保，在这家饭店我还从来没遇到像您这样不幸的顾客。

　　B:你说什么？

　　A:不要误会，我们大多数的房间都非常干净整洁，就像您住的第二个房间一样。

　　B:是，第二个好多了。

　　A:近这段时间旅客比以往多了很多，您住的第一个房间已经好久没有人住了，我们非常抱歉给您留下这么坏的印象，所以我接到通知，您可以享受五折优惠。

　　B:真的吗？我现在感觉好多了。

　　A:我真诚地希望您下次来时还能选择我们酒店。

　　B:我会考虑的。