A : Hello, thank you for calling McKay Insurance. This is Barbara Michaelson. How may I help you?
B : Hi Barbara. This is Debbie Vanders from Stateside Insurance. I'm calling about a claim we received from your office.
A : Is there a particular agent you'd like to speak to?
B : The claim was filed by Jordan Miller. It'd probably be best to speak to him about it. Is he available now?
A : I will check to see if Mr. Miller is at his desk. Would you mind holding on for a minute?
B : No problem.
A : Okay, please hold while I see if Jordan is available. It shouldn't be more than a couple minutes. (puts on hold)。
C : Claim department, Jordan Miller speaking.
A : Hi Jordan, this is Barbara from reception. I have Debbie Vanders from Stateside Insurance on the line for you. Are you available to speak with her?
C:Sure. Please transfer her on over for me.
A:No problem. (To other line)Hello,Ms. Vanders,Mr. Miller is available.
can transfer you to his line now.
A:您好,感谢致电McKay保险。我是Barbara Michaelson。有什么可以为您效劳的吗?
B:您好,Barbara。我是Stateside保险公司的Debbie Vanders。我打电话是因为我们收到贵办公室的一份投诉。
A:您希望和哪位具体的代理人通话呢?
B:这份投诉书是Jordan Miller负责的那个部门的,比较好能和他通话。他现在方便吗?
A:我去看一下Miller先生在不在座位上,请稍等,别挂电话,好吗?
B:没问题。
A:好的,请稍等,我看看Jordan现在是否方便。就几分钟。(置于候听状态).
C:我是投诉部的Jordan Miller.
A:您好,Jordan。我是前合的Barbara。我这里有一个来自Stateside保险公司的Debbie Vanders的电话找您。您现在方便接她的电话吗?
C:当然,请转给我吧。
A:没问题。(到另一条线上)您好,Vanders女士,Miller先生现在有空。我现在就给您把电话接过去。