Customer: I need to see the manager.
顾客:我需要见你们的经理。
Sam: Good morning, sir. What can I do for you?
山姆:先生,早上好。请问我能为你做些什么吗?
Customer: Good morning. The staff told me that I can't handle my business because I was not taking my ID card with me.I've been here waiting for more than one hour. It's ridiculous. Could you tell me why I D card is necessary?
顾客:早上好。因为我没有带身份证件,柜台的业务员就告诉我不能办理业务。我在这里都等了一个多小时了,这真是太荒谬了。能告诉我为什么非得要带身份证呢?
Sam: I feel really sorry for that. Please come here and take a seat. Sir, I need to know which kind of service you need.
山姆:非常抱歉。请到这边来休息下吧。先生,我想知道你需要办理什么业务呢?
Customer: I want to report the loss of my card. It's emergent.
顾客:我想挂失我的卡,这非常紧急。
Sam: I understand your situation, sir. I'm sorry you've been waiting for a long time today. And I'm sorry that we have not been able to tell you the requirement earlier. But the central bank requires that reporting the loss of card need to check the ID card. In order to protect the safety of the fund, I'm afraid your ID card is badly needed.
山姆:我理解这种情况。让你等候这么长时间我非常抱歉。对于没有及时告知你要求,我们也表示抱歉。但是由于中国人民银行规定挂失需要出示身份证件,为了确保你账户资金的安全,办理业务是需要你出示身份证的。
Customer: I've got to the point. In that case, I have to come back next time with my ID card.
顾客:我知道了。这样的话,我下次会带身份证来。
Sam: Thank you for your understanding. I really appreciate it.
山姆:谢谢你的理解,我非常感谢。