关于投诉服务质量的雅思小作文范文

　　You have booked a two-week holiday to Sydney with Fly-by-Night Travel. You are not happy with the holiday:the flight was delayed; the hotel was noisy, and the service was poor. Write to Fly-by-Night Travel to complain about the holiday, giving details about the problems. Request some compensation or refund.

Dear Sir/Madam,

We have just returned from our holiday, a two-week package tour to Sydney organized by your company.Unfortunately it was a miserable experience. We are writing to ask you for an explanation.

The first problem we encountered was a five-hour delay in your charter flight, so the activities arranged for that evening therefore had to be cancelled. To make matters worse, we did not manage to fall asleep the entire night after we checked in. There was constant noises, such as screaming and laughter, coming from the next room. The final thing we have to complain about is your tour guide service. The guide deliberately shortened our time for sightseeing and took us to one shopping centre after another.

We feel compelled to draw your attention to the trouble we had and the sense of our loss caused by your unsatisfactory service. Your company promised that any such loss or customer dissatisfaction would be compensated. For these reasons, we request to be refunded totally. We hope you will give these matters serious consideration and expect to hear from you soon.

Yours sincerely,

Yang

尊敬的先生/女士：

我们刚刚参加完贵公司组织的悉尼之旅，这次旅行是一个组团旅行，为期两周左右。遗憾的是，这次旅行对于我来说是一次痛苦的经历。我写此信是希望贵公司能够对此做出解释。

我们所碰到的第一个间题就是贵公司的包机晚点5个小时，那天晚上既定的活动不得不因此取消。更糟糕的是在登机之后，我们整夜都无法入睡。隔壁的噪音不断，尖叫声和笑闹声不绝于耳。我们要投诉的后一件事情就是贵公司的导游服务。导游故意缩短了我们的观光时间，而带我们去逛一家又一家的购物中心。

我们不得不提醒您注意一下，贵公司的糟糕服务给我们所带来的麻烦和精神上的损失。贵公司曾经承诺：旅客的任何不满均能够得到赔偿。鉴于此，我们希望贵公司能够全额退款。我们希望贵公司能够认真考虑这件事情，并期望您能够早日回信。

此致

杨