酒店常用商务英语

Let me dial-up. Please sit down and you can use it. 让我先帮您拨号，请坐，然后您可以使用。下面介绍酒店常用商务英语，希望可以帮助到各位。

1、I want to send a fax. 我想要发传真

2、I’ll send this fax at once. 我现在马上发这个传真

3、Sorry, sir. The line is busy. 抱歉，先生，电话占线了。

4、I tried a lot of time, but it’s also busy. 我试了好多次，但是还是占线

5、It’s my mistake. 这是我的失误。

6、I’m sorry to bring you so much trouble. 抱歉，给您带来的困扰。

7、All done, sir. Here you are. 都弄好了，先生，你看下。

8、Let me count, it’s 15.5 yuan in all. 让我算一下，一共是15.5元。

9、Could you tell me how do you count this amount. 您能告诉我您是如何计算这个数量的吗?

10、The regulation of charge in business center is on this board. 商务中心的标准收费写在这个板上

11、May I use the Internet. 我可以用一下网络吗?

12、Let me dial-up. Please sit down and you can use it. 让我先帮您拨号，请坐，然后您可以使用。

13、How many copies do you need? 您需要复印几份呢?

14、I’d like to copy this two pieces of paper, what’s the cost? 我想复印2份，价格多少?

15、The Internet charge in 30 minutes is 10 yuan.网络使用是每30分钟10元。

16、The copy each piece of paper for A4 size is 1yuan. 4A纸的复印是1元1张。

17、To enlarge or lessen one piece of paper costs as much as two pieces of paper. 放大或者缩小一张纸的费用等于是两张普通纸的费用。

18、To copy the paper’s both sides costs as much as two pieces of paper. 复印正反两面的费用等于是复印两张的费用

19、I’ll call the airline to see if there are tickets for you. 我会联系航空公司看看有没有机票。

1) Good morning. This is Room reservation. May I help you?

早上好，客房预订处，我能为您做什么?

2)What kind of room would you like to reserve?

您想订哪种类型的房间?

3)A single room or a double room?

要单人间还是双人房间?

4) For which dates do you want to book the rooms?

您想订哪几天的房间呢?

5) What time will you be arriving?

您将在何时到达?

6) May I know your name?

您能告诉我您的名字吗?

7)How long will you be staying?

您将要住多久?

8)I’d like to confirm your reservation.

我要确认一下您的预订。

9) I’ll check the room availability.

我查查客房预订情况。

10) You should pay a deposit of US$1000 beforehand.

您应预期付1000美元的定金。

11)There is a 10 per cent discount.

10%的折扣。

12)What kind of room would you be prefer?

您要什么样的房间?

13) Have you got a booking?

您预订了吗?

14) We’ll extend your reservation for you.

我们将会按您的要求作相应的更改。

15) We wish you a pleasant stay in our hotel.

愿您在我们饭店过得愉快!

1) Is there anything I can do for you?

有什么能为您效劳的吗?

2) Just a moment, please.

请稍等一下。

3) I’ll switch you to Room 1120.

我马上给您接301房间。

4) What number are you calling?

请问对方什么电话号码。

5) Who would you like to talk to?

请问受话人姓名?

6) Could you hold the line, please?

请(拿着话筒)稍等一会好吗?

7) My hearty congratulations!

衷心祝贺您!

8) As you wish(or like)

随您的便。

9) Certainly./Of course.

当然可以。 当然可以。

10) Please don’t smoke here.

请不要在这里抽烟。

A:Room reservations. May I help you?

订房服务，有什么可以帮忙的吗?

B:Yes. I'd like to cancel a reservation, because the travel schedule has been changed.

由于旅行行程的改变我想取消预订的房间。

A:That's OK. Could you tell me in whose name was the reservation made?

好的，请告诉我预订者的姓名。

B:White.

怀特。

A:Can you spell it?

您能拼写一下吗?

B:Yes. W-H-I-T-E.

好的。W-H-I-T-E。

A:And what was the date of the reservation?

您预订的时间?

B:From October 18th for 4 nights.

从10月18日开始，4个晚上。

A:Excuse me, but is the reservation for yourself or for another party?

麻烦问一下，预订者是您本人还是其他人呢?

B:It's for my boss.

是我的老板。

A:Well, may I have your name and phone number, please?

好的，可以留下您的姓名和电话号码吗?

B:Yes, it's Ellen Smith, and my number is (0211) 232-3982.

好的，艾伦·史密斯，电话是(0211) 232-3982。

A:Thank you, ma'am. I will cancel Mr. White's reservation from October 18th for 4 nights. My name is Liu Lin and we look forward to another chance to serve you.

谢谢您，女士。我将帮您取消怀特先生从10月18日开始4个晚上的预订。我的名字是刘琳，希望今后有机会再次为您服务。

B:Thank you the same, Miss Liu.

也谢谢你，刘小姐。

A: It's my pleasure. Goodbye.

不客气，再见。