A: Hello. Holiday Hotel.
B: I made a reservation yesterday.
A: Yes, what can I do for you?
B: I'd like to cancel the reservation. We have had a last-minute change of plans.
A: In whose name did you make the reservation?
B: Tina.
A: For what date did you reserve?
B: From October 13th for 2 nights.
A: Excuse me, but is the reservation for you?
B: No, it's for my friend.
A: May I have your name and phone number, please?
B: Yes, it's Cynthia and my number is 6349844.
A: I see. Would you like me to reschedule another night for you?
B: I'm not sure. We'll let you know as soon as possible.