情景会话
A: You are one of our most valued customers, Mr. Robert. Your feedback is most welcomed.
B: Well, I do have a couple of suggestions for you. As you know, I have been very
satisfied with your products and service. But recently, I notice that your service quality is going down.
A: Would you like to tell me more about it?
B: Yes. The recent orders I placed have been delivered late. Last week, the packing case of the chocolate I ordered from you arrived damaged.
A: This is unusual. We have our products checked very carefully before sending them out. Have you contacted our customer service department?
B: Yes. But one of your customer representatives was very rude to me.
A: I'm so sorry to hear that. I wonder what I can do to compensate you for these unpleasant experiences.
B: Well, it's not necessary. I just don't want you to lose customers because of your poor customer service since your chocolate tastes so good.
A: I really appreciate your feedback. It's because of customers like you that we are able to correct our occasional problems.
A;罗伯特先生，您是我们重要的客户之一。我们非常乐意听到您的反馈。
B:我确实有一些建议。正如你所知，我一直对你们的产品和服务很满意。但近我发现你们的服务质量下降了。
A:您愿意跟我详细地说说吗?
B:好。近我下的订单，送货都不及时。上周，我订购的巧克力到货时包装破损了。
A:这有点反常。我们出货前都会很仔细地检查。您与我们的客服部门联系了吗?
B:联系了。但是你们有位客服人员态度很粗鲁。
A:听到这个我很抱歉。我想知道，我能做点什么来补偿您这些不愉快的经历。
B:没关系。我只是不想你们因为差劲的服务而失去客户，因为你们的巧克力味道很不错。
A:非常感谢您的反馈。正是因为有您这样的客户，我们才能改正偶尔下的错误。
场景表述
Would you like to tell me more about it?
您愿意跟我详细地说说吗?
还可以这样说:
O Would you like to discuss further details about it?
您想谈谈更多的细节吗?
O Would you please be more specific?您能说得更具体一点吗?
对方可能这样回答:
O The computer I bought from you didn't make it through the first three months.我从你们那儿买的
电脑用了不到3个月就坏了。
I wonder what I can do to compensate you for these unpleasant experiences.
我想知道，我能做些什么来补偿您这些不愉快的经历。
还可以这样说:
O How can I make it up for you?我怎样做才能补偿您?
对方可能这样回答:
O Please make sure this won't happen again.请确保此事不再发生。
O I want to get my money back.我想退款。
O I want to return these products.我想退货。
