Cathy: Yes, may I help you?
Eric: We had a damaged shipment from you.
Cathy: We'll look into it right away for you. Was the damage extensive?
Eric: I'd say about half of the shipment is unusable.
Cathy: We'll send a man right out to look at it.
Eric: Good, we'll be expecting him.
Cathy: How bad was the damage?
Eric: One packing case was crushed.
Cathy: Was all the material in that case destroyed?
Eric: We don't think we can use any of it at all.
Cathy: Did you note the damage on the bill of lading?
Eric: Yes, of course.
Cathy: We'll start a claim with the shipping company. And then wait and see what they say.
Eric: Just whose fault is this damage?
Cathy: The order was in good shape when it left out factory.
Eric: It certainly didn't arrive here that way.
Cathy: We'll make it right with you, of course.
Eric: It looks like we have problem with the shipment.