商务英语抱怨信写作

商务英语信函写作是商务活动中的一种重要的沟通表达手段和方式。它的写作形式和方法都非常讲究。下面就来看看商务英语抱怨信写作的格式是怎样的，信函内容包括哪些要点。

商务英语抱怨信写作

1) For Delay in Shipment (由于发货延迟而抱怨)

Dear Sirs ,

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperativethat you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

Please look into the matter as one of urgency and let us have your reply as early as possible .

Yours faithfully,XXX

2) For Poor-Packing (由于包装不妥提出索赔)

Dear Sirs ,

We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

Sincerely yours , XXX

3) For Incomformity(由于货物不符而抱怨)

Dear Sirs ,

On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .

As I have several customers waiting , please arrange for the replacements at once.

Faithfully yours,XXX

商务英语常见抱怨信写作

1) for unacceptable substitute (由于无法接受替代物而抱怨)

dear mr .cliff,

during the past three months i have placed two sizable orders for the handy desk companion by roy .specifying the hard back binding .but both time you sent me paper-back binding because you were out of stock on the hard-back .

fortunately ,i am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(at least two of our competitors have this reference book in hard-back in our cities).

enclosed is my order for 75 copies of the handy desk companion in hard-back . please do not , under any circumstances ,send me anything else . i have plenty of the paper-back in stock.

very sincerely yours ,

亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书，指定需要精装本。但贵方由于精装本缺货，两次寄给我的都是平装本。

值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。(本对少有两家竞争者出售此书的精装本)。

随信寄上订单，购买75本《便利的办公伙伴》精装本。请无论如何，不要寄给我其它替代物。我现已大量平装本的库存。

2)for shortweight (由于短重而要求索赔)

dear sirs ,

we have just received the survey report from shanghai commodity inspection bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. as the drums were intact , it is obvious that apple juice was short weight before shipment .under such circumstances , we have to file a claim against you to the amount of rmb

850 plus inspection fee .

we are enclosing the survey report no. te(95)115 and looking for ward to your settlement at an early date .

yours faithfully .

亲爱的先生们：

我方刚刚收到上海商检局的栓验报告，证明所有苹果汁每桶少一至五公斤,总共减少三千公斤。由于果汁完好无损，显而易见，苹果汁估装运前就不够重量。在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。现随信附上第te(95)115号商检报告，希望早日解决这一问题。

商务英语抱怨信作文内容

●产品的型号(model number)及详尽说明。

●出售此产品商店的名称和地址。

●购货日期。

●付费发票(Paid Invoice)或收据。

●简要说明存在的问题。

●说明是否是第一次写信提及出现的问题。如果不是，给出你以前写信的时间

以及对方最近回复的日期以及回函人的姓名。

●明确表明你的愿望。

写抱怨信应遵循以下原则：

●清楚、得体但语气又鉴定地说明激发你写信的原委。

●表明期待对方做什么，是要求他们退还商品，改进服务，重新发货，做某种

调查，还是其他。

●避免在心中显露你的愤慨(除非你心中提到的问题多次发生，而且前几封信

没有任何效果)。

●如果你期望对方合理解决问题，劝说的语气比威胁的语气更利于达到目的。

答复函应包含以下几个方面的内容：

●对所投诉的问题作简单道歉。

●对给顾客招致的不变、麻烦、损失等表示遗憾。

●提出解决问题的办法。

●向顾客保证今后尽量避免犯同样的错误，并希望双方继续合作。